1. Introduction

Welcome to Kissan Dost (https://kissandost.in). This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, services, or platform.

2. Information We Collect

We may collect the following information based on your interaction with our services:

• Personal Information: Name, email address, mobile number, shipping and billing address, and location details (state, district).
• Order & Payment Info: Products purchased, transaction ID, and payment method (excluding card/bank details).
• Technical Data: IP address, browser type, device info, operating system, pages visited, and session behavior.
• Marketing & Communication: Preferences for receiving updates and communication history via WhatsApp, phone, email, or chatbot.

3. How We Use Your Information

We use the collected data to:

• Process orders and verify identity
• Offer support and warranty services
• Send updates on orders, availability, or promotions
• Enhance your browsing and service experience
• Comply with legal and regulatory requirements

4. Consent

By using our website or submitting forms, you consent to our privacy practices. You may withdraw consent anytime by contacting us.

5. Sharing Your Information

We may share limited information with:

• Logistics and delivery partners
• Payment processors
• Marketing platforms (with your consent)
• CRM and support tools
• Legal authorities when required

We never sell your personal data to third parties.

6. Data Retention

Your data is retained only as long as necessary. Transaction records may be stored longer for legal compliance.

7. Your Rights

You have the right to:

• Access the data we hold about you
• Correct or update your details
• Request data deletion (as permitted by law)
• Opt out of marketing communications

8. Cookies

We use cookies to improve your experience. These include session cookies, analytics cookies, and preference cookies. You can disable cookies via browser settings.

9. Data Security

We implement standard security practices such as HTTPS, firewalls, role-based access, and secure hosting to safeguard your information.

10. Third-Party Links

Our site may include links to external websites. We are not responsible for their content or privacy practices.

11. Children’s Privacy

We do not knowingly collect data from users under the age of 18. If discovered, we will remove such information promptly.

12. Updates

We may update this policy periodically. The latest version will always be available on our website. Continued use implies acceptance.